FAQ

Frequently Asked Questions

1. How do you guarantee authenticity?

We carefully inspect every item before listing and shipping it. Our team checks each product based on its details, materials, branding, and condition. If an item is proven to be inauthentic, we will issue a full refund under our Authenticity Guarantee.

2. Can I get proof of authenticity?

Yes. You may contact us if you would like to request additional verification or arrange third-party authentication. Please note that any external verification costs are the responsibility of the customer, as we already inspect our items in-house. If an item is proven not to be authentic, our Authenticity Guarantee applies and you will receive a full refund.

3. How long does shipping take?

Orders are processed and shipped as quickly as possible after payment is confirmed. Delivery times vary depending on the destination and shipping method. Estimated shipping options and any related costs are shown at checkout, and tracking details are provided once your order has been dispatched.

4. What is the condition of an item?

Each item includes a clear condition grade and a detailed description. We aim to show the item as accurately as possible so you can review signs of wear, defects, included accessories, and overall condition before placing your order. Please read the description and inspect the photos carefully, as every item is unique.

5. What is your return policy?

We offer 14-day returns on all items, subject to our Return Policy. Please refer to the full policy for complete details on eligibility, return conditions, and the return process.

6. Which countries do you ship to?

We currently ship to Åland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom. Shipping rates, delivery options, and any destination-specific details are shown at checkout.

7. What is the referral program?

Our referral program allows customers to earn money for every sale made by someone they have referred. Once a referred customer completes a qualifying purchase, the referrer earns a reward or commission according to the referral program terms. Full details, eligibility, and payout information are provided in the referral program rules.

8. Are your items new or pre-owned?

Most items are pre-owned unless stated otherwise in the product description. We always disclose the condition clearly so you know exactly what you are buying.

9. Are there any extra charges for international orders?

Depending on the destination, customs duties, import taxes, or other local charges may apply. Any such costs are determined by the destination country and are handled according to local regulations. We are generally not responsible for customs duties, import taxes, or other local charges. For additional information on international orders and more refer to our shipping policy.