Frequently Asked Questions

• How do you guarantee authenticity?

  We carefully inspect every item before listing and shipping it. Our team checks each product based on its details, materials, branding, and condition. If an item is proven to be inauthentic, we will issue a full refund under our Authenticity Guarantee.

• Can I get proof of authenticity?

  Yes. You may contact us if you would like to request additional verification or arrange third-party authentication. Any external verification costs are the responsibility of the customer, as we already inspect items in-house. If an item is proven not to be authentic, our Authenticity Guarantee applies and you will receive a full refund.

• How long does shipping take?

  Orders are processed and shipped as quickly as possible after payment is confirmed. Delivery times vary depending on destination and shipping method. Estimated shipping options and costs are shown at checkout, and tracking details are provided once your order has been dispatched.

• What is the condition of an item?

  Each item includes a clear condition grade and detailed description. We aim to show every item accurately, including signs of wear, defects, accessories, and overall condition. Please read the description and inspect the photos carefully, as every item is unique.

• What is your return policy?

  We offer 14-day returns on all items, subject to our Return Policy.

• Which countries do you ship to?

  We currently ship to Åland Islands, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States. Shipping rates and delivery options are shown at checkout.

• What is the referral program?

  Our referral program allows customers to earn money for every sale made by someone they have referred. Once a referred customer completes a qualifying purchase, the referrer earns a reward or commission according to the referral program terms.

• Are your items new or pre-owned?

  Most items are pre-owned unless stated otherwise in the product description. We always disclose the condition clearly so you know exactly what you are buying.

• Are there any extra charges for international orders?

  Depending on the destination, customs duties, import taxes, or other local charges may apply. These are determined by the destination country and handled according to local regulations. We are generally not responsible for customs duties, import taxes, or other local charges.