Terms of service
Effective date: 29.3.2026
Company: Luxyless Oy
Contact: velareindustries@gmail.com | Uunilinnunkuja 5 | +358 40 8144117
These Terms of Service govern your use of the website and your purchases from Luxyless Oy. They are intended for consumer-facing online sales and are written to align with Finnish and EU consumer-protection requirements, including the rule that key pre-contract information must be given clearly and in advance, and that contract terms cannot be used to bypass a trader’s basic obligations.
1. Introduction
By visiting our website, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, you should not use the website or place an order.
These terms apply together with our Shipping Policy, Refund and Return Policy, Privacy Policy, and any product-specific information shown before checkout. Where a mandatory consumer right applies, that right always prevails.
2. Company information
This online store is operated by:
Company name: Luxyless Oy
Business ID: 3596994-6
Registered address: Uunilinnunkuja 5, Helsinki
Customer service email: velareindustries@gmail.com
Customer service phone: +358 40 8144117
3. Eligibility and account use
You may use this website only if you have the legal capacity to enter into a binding contract under applicable law. If you create an account, you agree to provide accurate, current, and complete information and to keep your login details secure.
You are responsible for all activity carried out through your account unless the misuse is caused by our fault or another legally recognized reason.
4. Product information and availability
We make reasonable efforts to ensure that product descriptions, images, prices, and availability information are accurate and up to date. Product pages are intended to provide the material information a consumer needs before making a purchase decision. Finnish consumer guidance requires that material information be given clearly and in a way that is easy to find before the purchase is completed.
Product availability is shown to the best of our current knowledge, but stock levels may change. If an item becomes unavailable after an order is placed, we will contact you as soon as reasonably possible to discuss the available options.
5. Ordering and contract formation
When you place an order, you are making an offer to buy the selected items under these Terms of Service and the information shown at checkout.
A binding contract is formed when we confirm your order or otherwise clearly accept it, unless a different process is expressly stated on the website. If we do not accept an order, we will not charge you for it unless the website clearly states that payment is authorized only after acceptance.
6. Prices and payment
All prices are shown in the currency indicated on the website and include any required taxes unless stated otherwise. Delivery charges, if applicable, are shown separately before checkout.
The payment methods available to you are shown at checkout. You must pay using one of the accepted payment methods before the order can be processed, unless we have expressly agreed to another arrangement.
7. Shipping and delivery
We aim to dispatch orders within the timeframe stated in our Shipping Policy. Estimated delivery times are provided for convenience only unless we expressly confirm a guaranteed delivery date in writing. Where no specific delivery date is agreed, consumer rules generally require delivery within 30 days, subject to the consumer’s right to set an additional reasonable deadline if delivery is delayed.
Risk and delivery responsibility are handled in accordance with applicable consumer law. If a parcel is delayed, damaged, or lost in transit, we will investigate and work toward a lawful remedy.
8. Right of withdrawal, returns, and refunds
For distance sales, most goods purchased online include a 14-day right of withdrawal, and the seller must refund payments without undue delay and no later than 14 days after receiving the withdrawal notice, subject to the usual statutory rules on return of goods and proof of return shipment. Our separate Refund and Return Policy explains the process in more detail.
Nothing in these Terms of Service limits your mandatory consumer rights.
9. Authenticity guarantee
Where stated in our product or policy pages, we provide a voluntary money-back authenticity guarantee for eligible items. If an item is proven non-authentic, the remedy will be handled according to the guarantee terms and any applicable consumer rights. A voluntary guarantee does not reduce statutory defect rights.
10. Complaints and defects
If a product is defective, incorrect, incomplete, or damaged, please contact us promptly with your order number and supporting photos where possible. Consumer guidance in Finland expects businesses to make it possible for customers to assert post-sale rights efficiently, including complaints about defects.
We may ask for additional information, inspect the product, or coordinate with the carrier or supplier in order to resolve the issue.
11. Prohibited use
You must not use this website for unlawful purposes or in any way that interferes with its operation, security, or other users’ rights. This includes attempts to hack, scrape unlawfully, impersonate others, submit fraudulent payment details, or abuse our refund or return process.
12. Intellectual property
All text, images, logos, product layouts, graphics, and other content on this website are owned by Luxyless Oy or used with permission, unless otherwise stated. You may not copy, reproduce, distribute, or commercially exploit our content without prior written consent, except as allowed by mandatory law.
13. Limitation of liability
To the fullest extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from ordinary website use, technical interruptions, or delays outside our reasonable control. Nothing in this section excludes liability that cannot legally be limited, including liability arising from mandatory consumer rights or from damage caused by intent or gross negligence where such limitation is not permitted.
14. Force majeure
We are not liable for delay or failure caused by circumstances beyond our reasonable control, including carrier disruption, strikes, fire, power failure, severe weather, war, natural disaster, or other similar events.
15. Privacy and cookies
We process personal data in accordance with our Privacy Policy and applicable data-protection law. Where cookies or similar technologies are used, we will provide the required information and choices in accordance with applicable rules.
16. Changes to these terms
We may update these Terms of Service from time to time. The version in force at the time of your order will apply to that order, unless a change is required by law or is otherwise expressly agreed.
17. Governing law and dispute resolution
These Terms of Service are governed by the laws of Finland, without affecting any mandatory consumer protections that apply under Finnish or EU law. If a dispute cannot be resolved directly with customer service, consumers may also have access to the relevant public consumer-advice and dispute-resolution routes available under Finnish consumer-protection practice.
18. Referral Program
We may offer a referral program that allows customers to earn rewards by referring new customers to our store.
The purpose of the referral program is to reward genuine customer recommendations. To maintain fairness and integrity, all referrals must be legitimate, transparent, and compliant with these Terms. We apply verification procedures and fraud controls to ensure that rewards are only granted in appropriate cases.
Referral rewards are conditional and will only be approved once the qualifying order is final and no longer subject to cancellation, return, refund, chargeback, or dispute. This means rewards are typically released after the applicable 14-day withdrawal period has expired.
This referral program is a voluntary promotional arrangement. It does not form part of the core purchase contract and does not affect your statutory consumer rights. Nothing in this section limits or replaces any rights you may have under applicable consumer protection law.
18.1 Program availability
From time to time, we may offer a referral program or similar promotional reward program. Participation is optional. Any referral program is subject to the specific terms presented at the time of participation, and we may modify, suspend, or discontinue the program at any time to the extent permitted by law.
18.2 Eligibility
To qualify for a referral reward, the referral must be genuine, properly tracked through our approved referral method, and attributable to a new customer who meets the program requirements. Rewards may only be issued where the referral is valid and verifiable.
18.3 Prohibited conduct
Self-referrals are not permitted. You may not refer yourself, use multiple accounts, use accounts controlled by the same person, or attempt to obtain rewards through fraud, manipulation, automated activity, false information, coupon abuse, or any other misuse of the program. We reserve the right to review, reject, or cancel any referral that appears suspicious or non-compliant.
18.4 Reward approval and pending period
Referral rewards will remain pending until the applicable 14-day withdrawal period for the qualifying order has expired. Rewards will only become eligible for approval after the order is no longer subject to cancellation, return, refund, chargeback, or dispute. In practice, this means rewards are typically released only after this period has closed.
18.5 Fraud controls
We may withhold, delay, reverse, or cancel any referral reward if the related order is withdrawn, refunded, cancelled, charged back, disputed, or otherwise found to be ineligible. We may also suspend or terminate participation in the referral program where we reasonably suspect abuse, duplicate identities, fake accounts, artificial traffic, or any breach of these Terms.
18.6 Reward type and tax responsibility
Referral rewards may take the form of cash, store credit, discounts, products, or another benefit described in the applicable program materials. Any tax consequences connected to a referral reward depend on the nature of the reward and the recipient’s individual circumstances. The recipient is responsible for any reporting, declarations, or payments required under applicable tax law.
18.7 Additional rules
We may set additional eligibility criteria, reward limits, geographic restrictions, expiration dates, or anti-fraud rules for the referral program. Our internal records will be used to determine eligibility, approval, and payment of rewards.
18.8 Consumer rights
Nothing in this Referral Program section limits or reduces any mandatory consumer rights under Finnish or EU law, including the right of withdrawal, refund rights, or statutory defect rights.
19. Contact
If you have questions about these Terms of Service, contact us at:
Email: velareindustries@gmail.com
Address: Uunilinnunkuja 5, Helsinki
Phone: +358 40 8144117
Business ID: 3596994-6